Q: What is your online return policy?

A: Returns are accepted within 7 days from the date your package was delivered (as confirmed by Canada Post tracking). Returned items must be unworn, unaltered, and unwashed, with all original tags attached.

Non-Returnable Items:

• Jewelry, sale merchandise, and items purchased with a discount or promotional code are final sale and cannot be returned or exchanged unless they are damaged, defective, or incorrect.

If you would like to return an item, please email us at info@langsura.com.

Free Shipping & Return Fees:

• If your original order qualified for free shipping, a $10 deduction will be applied to your refund if the return causes your order to fall below the free shipping threshold.
• Shipping fees are non-refundable.

Return Instructions:

1. Securely pack your merchandise in a box or envelope of your choice.
2. Note that the return label is not pre-paid, so you are responsible for the return shipping cost.
3. Return shipping fees are non-refundable, unless the item was damaged, defective, or incorrect.
4. All returns must be shipped using traceable and insured mail.

Return Address:
📍 LANGsura – Attn: Returns
299 Lakeshore Rd E
Mississauga, ON
L5G 1H3

Refund Processing:

• Once we receive and inspect the returned item, the purchase amount will be refunded to the original form of payment.
• Please allow 2-3 weeks from the return shipment date for processing, and 1-2 billing cycles for the refund to appear on your statement.

For in-store purchases, an exchange or store credit will be issued within 7 days of purchase. Please note that jewelry and sale items are final sale and cannot be returned.

Q: How will my order be shipped, and how much will I be charged?

A: Orders will ship out within one business day of ordering (orders placed after 4 PM EST will be shipped the next business day). If additional processing time is required, you will be notified via email.

Shipping Rates & Free Shipping:

• We offer FREE SHIPPING on orders over $100 (before tax) for Canadian residents only.

• Orders below this amount are subject to the following Canada Post standard shipping rates:

  Standard Shipping – $7.00 (Estimated 4-5 business days)

• If Standard Shipping is selected, your order may be shipped via Canada Post. Your Shipping Confirmation Email will include the carrier details and tracking information.

📌 Expedited Shipping: Two-Day and Overnight Delivery orders placed after 1 PM EST will not ship until the next business day.

📌 Tracking & Order Status: You will receive an email confirmation once your order ships. Any back-ordered or canceled items will be noted in a separate email. You can also track your order by logging into your account and selecting “Order History.”

🚨 Please note: We do not ship to PO boxes or APO/FPO addresses.